Terms & Conditions

Welcome to ZINNER! These Terms & Conditions outline the agreement between PT. Singa Loyalty Nusantara (ZINNER Company) and you, the user, regarding your participation in the ZINNER loyalty program. By accessing and using the ZINNER mobile app and associated services, you agree to comply with these terms. Please read them carefully.


Membership Eligibility

  • To become a ZINNER member, you must be at least 18 years old or the legal age of adulthood in your respective country or region.
  • ZINNER Company reserves the right to refuse membership to any individual without providing a reason.


ZINNER Account

  • You are responsible for maintaining the confidentiality and security of your ZINNER account credentials, including your username and password.
  • You agree to provide accurate and up-to-date information when registering and updating your account details.
  • You are solely responsible for any activities that occur under your ZINNER account.


Earning and Redeeming ZIN Coins

  • ZIN Coins are earned through eligible transactions made at ZINNER Merchants, as specified in the ZINNER mobile app.
  • ZIN Coins can be redeemed for eligible transactions at ZINNER Merchants, subject to availability and terms set by the individual merchants.
  • ZIN Coins have no cash value and cannot be transferred, exchanged, or redeemed for cash or any other currency.


ZINNER Benefits and Offers

  • ZINNER members are entitled to exclusive benefits, offers, and discounts provided by ZINNER Company and participating ZINNER Merchants. The availability and terms of these benefits may vary and are subject to change without prior notice.
  • ZINNER Company reserves the right to modify or terminate any ZINNER benefits, offers, or the entire program at its sole discretion.


ZIN Impact Program

  • Donations made to the ZIN Impact Program through the ZINNER loyalty program are non-refundable.
  • ZINNER Company commits to utilizing the donations for sustainable initiatives, educational programs, and community support as outlined in the ZIN Impact Program.


Modification and Termination

  • ZINNER Company reserves the right to modify these Terms & Conditions at any time. Updated versions will be posted on the ZINNER website or within the mobile app.
  • ZINNER Company reserves the right to terminate or suspend your ZINNER account and access to the program, with or without cause, at any time.


Limitation of Liability

  • ZINNER Company is not liable for any loss, damages, or claims arising from your participation in the ZINNER loyalty program or the use of the ZINNER mobile app.
  • ZINNER Company is not responsible for the actions or conduct of ZINNER Merchants or any third parties involved in the program.


Governing Law

  • These Terms & Conditions shall be governed by and construed in accordance with the laws of the jurisdiction of Indonesia.


Contact Us

  • If you have any questions or concerns regarding these Terms & Conditions or the ZINNER loyalty program, please contact our customer support team using the contact information provided on our website or within the ZINNER mobile app.