Frequently Asked Questions

Who is eligible to join?

Anyone and everyone above the age of 18 is eligible to join the ZIN Loyalty Program

How do I join the Loyalty Program?

You can either register online or come directly into ZIN to register. All you need is a Passport or KTP identification, answer a few questions, and you are instantly a member. Online register form is here.

Is there a minimum amount to join the ZIN Loyalty Program?

Currently you can join with a minimum amount of just IDR 500,000.

How do I deposit money onto my card ?

You can deposit or top up money onto your card in several ways :
Receive a secure online docu link for you to make an online payment.
Make a transfer to our bank account.
Or pay by cash at our ZIN Canggu location.

How soon can I start making purchases on my ZIN Loyalty Card ?

As soon as we have received a scan of your passport or KTP identification, registered you into our system ( about 30 mins) – you are good to go!

How can I check the balance on my ZIN Loyalty Card ?

You can check the amount remaining on your card by requesting a balance print out each time you spend, or simply come into ZIN Canggu and we will provide you with an instant print out.

* A secure ZIN Loyalty Card personal digital account dashboard is under construction.

Are there any fees associated with my card or use of my card?

Absolutely none at all.

Except perhaps if you may happen to lose your card and need a new one issued there will be a IDR 50,000 charge ( About USD 3.50)

How long is my card and the balance on it valid for ?

It is valid for your lifetime.
It just needs to be used at least once a year.

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Phone: +62 (0) 816 747 444

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