Frequently Asked Questions
Anyone and everyone above the age of 18 is eligible to join the ZIN Loyalty Program
You can either register online or come directly into ZIN to register. All you need is a Passport or KTP identification, answer a few questions, and you are instantly a member. Online register form is here.
Currently you can join with a minimum amount of just IDR 500,000.
You can deposit or top up money onto your card in several ways :
Receive a secure online docu link for you to make an online payment.
Make a transfer to our bank account.
Or pay by cash at our ZIN Canggu location.
As soon as we have received a scan of your passport or KTP identification, registered you into our system ( about 30 mins) – you are good to go!
You can check the amount remaining on your card by requesting a balance print out each time you spend, or simply come into ZIN Canggu and we will provide you with an instant print out.
* A secure ZIN Loyalty Card personal digital account dashboard is under construction.
Absolutely none at all.
Except perhaps if you may happen to lose your card and need a new one issued there will be a IDR 50,000 charge ( About USD 3.50)
It is valid for your lifetime.
It just needs to be used at least once a year.
Yes you may cancel your membership at any time by sending written notice of cancellation with 48 hrs notice. Refunds will be calculated on the balance remaining on your card, subject to a 25% extra cash value adjustment and administration fee; subject to 50% adjustment for the in-house guest “promo+50%”
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Phone: +62 (0) 816 747 444
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